Returns Policy – 90 Day Money Back Guarantee

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TESTO® offers a no-questions asked returns policy. 

This means that if you are not 100% satisfied with your product, whether the bottles are full, half-used, or completely empty, simply return what you received, within 90 days from the date of your purchase, and we will refund your purchase price, less a $10 processing fee.

Refund request process, please email support@govitalize.co.nz to advise of your intention to return a product before sending it.

All refunds are made by the same means as the payment of your original purchase. If you have paid by credit card we will need you to supply us with your card number for a refund, as this information is not retained by us after purchase, similarly for a direct bank payment please advise your bank account number.

You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your bank may require additional days to process and post the transaction to your account once they have received the information from GOVITALIZE Limited.

You should receive your refund within two weeks of shipping your return, including the transit time for us to receive your return from the shipper (5 to 10 business days), time for processing your return once we receive it (3 to 5 business days), and time for your bank to process our refund request (3 to 5 business days).

We will inform you via e-mail once we’ve received and processed the returned item/s.

We are unable to provide a refund on products past their expiry date.

Returned Product Procedure

Please ensure that you include your name and order number on the returned items and retain your courier receipt for tracking purposes.

IMPORTANT. All returned products must be addressed as set out below and include your name and address as sender. We would also welcome any comments you may wish to share upon returning your product(s) as we are always looking to improve our products, service and customer experience.

Return Address:

GOVITALIZE Ltd
C/- 31a Lee Street
Mt Maunganui 3116
New Zealand